The limousine industry is a highly competitive business
To become successful in this field, a livery operator must be equipped with unrivaled marketing strategies, dedication, and a strong passion to serve his customers to the fullest.
But first of all, he must determine which brand of limousine is best suited for his business. Selection must be determined based on the manufacturer's capability to deliver reliable units and its ability to render after sales service. He must choose limousine dealers who understand that in the limousine industry time saves money so that service is a priority the unit once it gets back to the shop for quick repair and be back on road the soonest possible.
Being a successful livery operator does not end in having a reliable fleet of limousines. He must have a keen sense of customer service by giving his client a luxurious and dependable transportation.
In order to do this, he must see to it that he has a superior maintenance program that is highly organized and aggressive. It is best if he employs a team of technicians to perform routine maintenance 7 days a week. This includes rigid “bumper to bumper” inspection and oil change every 2,500 miles. The team must personally inspect each and every vehicle, pay special attention to tires, suspension systems, interior lighting, cell phones or 2-way radios and other paraphernalia that their clients might need while in transport.
Aside from having mechanics to keep the fleet in top shape, he must likewise have a team of detailers see to it that the vehicles always look good inside and out.
In the limousine industry, a superior maintenance program, combined with passion and dedication, can propel livery operators to boundless success. As long as they recognize the importance of surpassing customer expectations, they will continue to perch in that pedestal of success.
Ma. Roma C. Agsalud
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